Rohit Bhargava
Last night was the season finale of the TV show Lost -
and just in case you haven't watched it and have it sitting on DVR??
waiting for you, don't worry ... there are no spoilers in this post.
Actually, though I'm an enthusiast of the show, the reason for this
post isn't to gush about how great I think it is. It is about what you
learn from how the show has been promoted. Like many recent dramas, it
is not an easy show to follow. It isn't about nothing, and you can't
just miss a few episodes and still get into it. Yet as
As I write this, I'm on the
plane headed to South By Southwest (SXSW) in Austin for my third year.
One big question newbies and veterans of the show are likely thinking
about is how to get the most out of their experience given the flood of
events, people, conversations and opportunities that the show will
have. I did a quick Twitter search for "#sxsw" yesterday afternoon and
it had 100 new conversations using the keyword over just 60 seconds.
Equated to meteorological terms, SXSW isn't a flood or a tornado - it's
an ELE (Extinction Level Event).
By any measure, the growth
and popularity of Twitter has been phenomenal. To say that Twitter has
hit mainstream isn't really the right metric to use. It's more powerful
to note that for a large group of Twitter enthusiasts, to spend even a
day without using it would be as bad (or perhaps even worse) than not
having email. It has become just that necessary. How did the site get
to this point? And what are the lessons that any entrepreneur might be
able to learn from how it got there? Here are a few thoughts on the
real secrets behind Twitter's success:
It started with a simple email from Peter. An invitation to
contribute some thoughts to a collaborative blog post talking about the
future. It's a good topic on this 15th day of the last month of the
year, a mere two weeks until we welcome 2009. Which may explain why
when Peter Kim from Forrester Research sent his email, 13 other highly
popular bloggers and (dare I say) social media "personalities" took him
up on his offer and each contributed a some thoughts to a single
collaborative post.
I've been a fan of the iconic Flip camera
for some time now. In my own experience, the device has single handedly
unlocked the immediate power of creating video for me because it has
made it a simple process. It has always been a great product. But now
there are other products that offer similar features. Their
groundbreaking idea of a compact video camera with popup USB connection
is no longer the differentiator it once was. To take it's place,
they've done something very smart with their most recent product, the Flip Mino (and Mino HD).
The
rise of Web2.0 success stories has created an interesting phenomenon in
the world of business. Today, far more than 5 years ago, you could
easily point to a list of entrepreneurs who have built successful
businesses without having a graduate business degree. The same MBA
degree that was once considered the "green fees" to success in the
business world seems to be rapidly becoming an optional asset on the
road to success. The tradition of taking time off of work to complete a
degree, for example, is rapidly giving way to more hybrid options such
as part-time programs and Executive MBAs (targeted at professionals
later in their careers).
Just a few minutes ago, Barack Obama was officially declared the
winner of the Presidential election and my vote in Virginia was
officially deemed to mean something for the first time by going for the
Democrats as part of Obama's huge victory. Looking back, there were
many marketing lessons that any business could learn from Obama's
campaign, but perhaps the strongest is the power of having a strong AND
shareable brand. Obama's logo and brand identity were consistently used
across all his communications, but also treated with a flexibility that
would drive many holders of a brand identity completely mad. Instead of
taking a closed approach to his brand identity, the Obama campaign let
people remix the brand for their own uses.
Yesterday at the MarketingProfs
event, Ariana Huffington took the stage for a keynote presentation
sharing some lessons she has learned about building a successful blog
network with the Huffington Post. Though she definitely ignored my advice to speakers
about spending some time at an event to get to know the attendees (she
was barely off the stage before heading out the door), she did share
some interesting points in her talk that should be useful to most
marketers:
I am not what you would call a fan of reality television. In fact, I have previously said
that I can literally feel myself getting dumber every moment that I am
around a reality TV show that happens to be on. So you can imagine my
chagrin at being forced to watch part of Dancing with the Stars
last night because one of my wife's favourite actors was on (no, not Kim Kardashian - but you can't blame me for using her bio shot among all
the participants).
Now
that I am getting back on the grid after three weeks in Asia, I thought
a good follow up post to my time covering the Olympics in Beijing would
be sharing some tips on one site that I ended up very actively using
throughout the Olympics: Flickr. I have had a Flickr account for
several years now, but always looked at the examples of Brian Solis and
Josh Hallet (among others) and felt I wasn't quite the super user of
Flickr that I aspired to be. While I'm not as profilic in capturing the
people from all the events I attend as those two, I do consider myself
an enthusiastic amateur photographer and at one point even considered
doing it professionally.
Beijing, China - If you are one of those people that gets in front of the television
every evening with a box of tissues to get ready for the melodramatic
overload that is the American television coverage of the Olympics, then
you'll be thrilled to know that as part of their sponsorship of the US
Olympic team, Kleenex commissioned a documentary to take an inside look
at some of the most powerful tear-jerking moments in the Olympics over
the past few years. The film is mostly focused on the US (to match
their sponsorship) and takes you on a hosted journey with a nameless
host who plays the part of "good listener" as past and future hopeful
US Olympic athletes are interviewed on a blue couch about their Olympic
moments and aspirations.
Beijing, China - I have
officially been in Beijing for 4 days now. I start this post with that
admission, because before you read this I want you to know that I'm no
expert on Beijing or China. Before this current trip, I have been here
once before. Aside from a few useful phrases, I don't really speak any
Mandarin ... and any experience benefit I might have from having been
to Beijing before has surely been erased from more than ten years of
development and more recent construction and preparation for the
Olympics.
I have a former colleague of mine who left Ogilvy to focus on his own
production company and create video projects. His group, g14
Productions, has just released a fantastic online video show worth
checking out. It's called The Reservation
and features weekly episodes of 3-4 minutes of a show that is a cross
between 24 and Heroes. You might be tempted to called this User
Generated Content (UGC) and lump it into the range of video being
produced and uploaded to YouTube (some of which is highly entertaining, I'll admit). The difference, though, is that g14 is doing this for a living.
As I
tour around at events talking about why brands need to have a
personality, a question that comes up often is about which brands don't
have a personality and suffer from facelessness. One of the most
obvious categories that has built a dreadful reputation for itself is
the wireless phone industry in the US. On the whole, people are
distrustful, disloyal, and generally suspicious of just about anything
these carriers do. The reasons are fairly obvious, from their cruel
pricing structure designed to charge you for every kilobyte or
nanosecond of use, to their requirement that you lock yourself into
long contracts before they will give you service. In my own experience,
my last month's wireless bill was 18 pages long (and I don't even have
a teenager at home).
As a
marketing blogger with a fairly decent audience, I tend to make it onto
a lot of marketing lists. And they are pretty popular these days.
Sometimes it seems like each month I get placed on several of these new
lists (along with the accompanying requests to include a list to the
lists on my sidebar). Recently I got yet another one over the weekend
and realized that this tactic is likely to get more and more popular as
companies continually try to find ways to connect with prominent
bloggers. If you are considering coming up with your own list, you
might want to take a look at a few relatively successful marketing
lists and what you can learn from each one:
If
you're among the social media initiated, chances are you are Googling
yourself more than once a day. In fact, you probably have Google alerts
set up with your own name to notify you (and your ego) whenever anyone
mentions you. It's ok, you can admit it. As many of us build our
digital profiles and publish content online, seeing who else is talking
about us has become more than a voyeuristic thrill ... there is a
personal ROI that is rapidly emerging, and it relates to your personal
brand. I have lots of thoughts about personal branding, including
something that I'm planning to share very soon which will hopefully be
quite useful for any of you trying to build your personal brand.
Late last week I had the chance to participate as a faculty member at WOMM-U,
an engaging event put on by the Word of Mouth Marketing Association
(which my employer, Ogilvy PR, is a member of). My role was somewhat
unique among other speaking events that I have done - along with Jason
Anello from Yahoo!, I was meant to lead six half hour sessions on the
topic of "speed trials" of tools in the WOM and social media space.
Just over a week ago during lunch at the New Communication Forum,
I had a great conversation with Tim Tozer from Radian6 (a social media
monitoring service) about the real metrics that marketers are looking
for and the increasingly common difficulty of finding metrics that are
actually useful and offer actionable insights. Many people who have to
contend with web analytics tools today will tell you that it is no
longer an issue of having the technology available to measure things
online, but rather the analytical ability to hone in on the metrics
that really matter.
Some guy named Bob probably hates me. I don't know him and he doesn't
know me ... but he's the unfortunate registrant of Bob.com and has used
his first name for his email address. Yup, you guessed it - that makes
his email address bob@bob.com. That also happens to be the email
address that I have used for the past ten years to fill out forms that
require an email address that I don't want to give. For more than a
decade, Bob has been getting my junk email and to tell you a truth, I
feel bad about it.
As
someone passionate about travel and the travel industry, I pay a lot of
attention to sites that are out there. Travel has long been an active
industry online, whether you talk about people's behaviour with
increasingly booking travel online, or the slate of review and opinion
sites that let people share their opinions about travel destinations.
From Yelp to Driftr to Dopplr
there are new travel sites that let you do just about anything you want
and they are all great ... yet none have quite found the right formula
to harness the one thing that travel enthusiasts like me all have in
common: a passion for talking about travel and sharing my experiences.
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