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Report: Two-Thirds of U.S. Households Have Mobile Phones

Authored by Mark Hefflinger on April 14, 2005 - 9:36am.
Cambridge, Mass. -- Two-thirds of U.S. households have at least one mobile phone, according to a new survey of 5,600 household by Forrester Research. Single-phone households are currently a declining minority, while households with four or more have grown at a rate of 57% in the past year, the survey found. "The wireless market continues to defy predictions that it is approaching its saturation point," says Forrester Research principal analyst Charles Golvin. While consumers keep buying, however, they are apparently far from ecstatic with their mobile providers. "Despite carriers' focus on improving their networks and customer service, customer satisfaction has declined over the past three years and hovers around 50% in key categories like customer service and call dependability," said Gilvin. After currently planned consolidations, the top three mobile carriers will be in seven out of 10 mobile households: Cingular (28%), Verizon (27%) and Sprint/Nextel (15%), Forrester said.
http://biz.yahoo.com/bw/050413/135484.html

tags: Reports | Mobile Phones | U.S. Households |



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