Analysis: Ticketmaster Leads Online Ticket Reselling Traffic For Hannah Montana

Authored by Heather Dougherty on January 16, 2008 - 9:11am.

Ticketmaster has purchased secondary market ticket seller TicketsNow.com (WSJ cites price of $265 million) in an effort to capture (and share with partner venues, artists, etc.) more revenue from ticket reselling. This move will help Ticketmaster compete more directly with StubHub, which eBay purchased in January 2007. Each of the two combinations are compelling – the market leader for ticket sales moving more aggressively into ticket reselling (Ticketmaster also operates Ticketexchange, a smaller service in terms of market share, to resell tickets), going against the online market leader for reselling almost anything.

Until last week, StubHub has led TicketsNow in market share of visits since the week ending Aug. 11, 2007.

TicketsNow market share.png

Interestingly, TicketsNow is already receiving traffic from the search term ‘ticketmaster’, which provided more traffic tthan ‘ticketsnow’, its own brand, for the 4 weeks ending Jan. 12, 2008. The one benefit however, is that the traffic from ‘ticketsnow’ is partially driven by organic results (78%), while the traffic from ‘ticketmaster’ all originates from paid search. One immediate benefit – the acquisition will help keep all of the traffic under one owner.

Search Terms Driving Traffic to TicketsNow.com, 4 weeks ending Jan. 12, 2008
Ticketsnow search terms.png

Currently, the high demand for tickets to the Hannah Montana & Miley Cyrus: Best of Both Worlds Tour are driving searches to many of the ticket reseller websites. The event is driving the top search phrases for a specific event – ‘hannah montana’ and ‘hannah montana tickets’ for both StubHub and TicketsNow. For the 4 weeks ending Jan. 12, 2008, TicketsNow benefited more than StubHub from the search phrase ‘hannah montana tickets’.

Search Terms - Websites that received traffic from – ‘hannah montana tickets’, 4 weeks ending Jan. 12, 2008
Hannah Montana Tickets.png

Heather Dougherty

Heather Dougherty is Director, Research at Hitwise. This piece originally appeared on Hitwise's analyst blog here.

 

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Comments

What about the fans?

Fans are the real losers here, for example, how does a single parent with a low income get to take her daughter to Hannah Montana if she can't afford to pay what the online scalpers are asking?

STUBHUB SOLD ME INVALID TICKETS

Stubhub sold me invalid tickets, belonging to James Manfredonia of NYC, for the September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? I am still waiting for their reply, despite several requests for an answer. Oh - they did send me a $200 credit. The cost of my trip exceeded $4k. I do plan to submit a complaint to the NY Attorney General's office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AG's political campaign fund. I am open to joining a class action, if others want to do the same.

StubHub Still Owes Me An Answer

Blog Posting #2 Stephen Wichlac, Executive Customer Care Specialist from StubHub contacted me late yesterday – by email (why no call?). I found the timing to be odd. Could it be the result of the nearly 100 complaints I placed on blogs (including several financial sites and EBay's - the parent company) yesterday? In his email he scolded me, stating I had not completed the proper paperwork. Of course I (I have proof) submitted the proper paperwork. It wasn’t easy though. I had to phone StubHub and secure a working fax number; the one on their form wasn't working!! Wichlac claims: "From what we have been able to find, it sees that your seller originally purchased these tickets from another party and then resold them on our site." I told Stephen via my email response that his problem isn’t my problem; they resold tickets from someone other than the owner. Premium tickets should be verified. Why didn't they contact the original owner and verify the tickets had not been stolen? I am still open to hearing from hand from others re their experiences. I do plan to file a complaint with both the NY and CO AG office. For those with a similar complaint, you know how difficult it is to locate someone at StubHub customer care. The number given to me was never answered. Twice when their person telephone and left a vm for me, she stated that I wouldn’t be able to phone back and leave a voice mail – her voice mail didn’t work she warned (customer care?).

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