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AOL Again Named Worst in Customer Service by MSN Survey

Authored by Mark Hefflinger on June 11, 2009 - 10:44am.
Dulles, Va. - For the second straight year, Time Warner's (NYSE: TWX) AOL heads MSN Money's "Customer Service Hall of Shame" survey, which annually ranks companies based on the experiences of their customers.

All told, 44.8% of those polled rated AOL's customer service as "poor," with just 8.8% rating it "excellent."

Comcast (NASD: CMCSA) (41.3% "poor") ranked second, followed by Sprint Nextel (NYSE: S) (40.5%).

Among tech companies with the most positive results were Amazon.com (NASD: AMZN) (86.3% "good" or "excellent"), Netflix (NASD: NFLX) (79.6%), Apple (NASD: AAPL) (78.8%) and Google (NASD: GOOG) (78.7%).

The rankings included 145 companies in 15 industries.

More than 3,000 respondents took part, rating "knowledgeable staff" as far and away the most important factor in their decisions.

 

Related Links:
http://snipurl.com/jxn6i (MSN Money)

http://snipurl.com/jxn70 (MSN Money)

Published in DMW Daily, June 11, 2009
tags: Reports | Apple | Netflix | AOL | Comcast | Google | Time Warner | Sprint Nextel | Amazon.com | Research | MSN Money |



Comments

aol.com

Submitted by anonymous (not verified) on June 16, 2009 - 1:17pm.
Bad service? How about the worst....AOL is a nightmare.

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