Amazon to Replace Kindles Damaged by Screen Cover

Authored by Mark Hefflinger on July 17, 2009 - 8:20am.

Seattle - Amazon.com (NASD: AMZN) has changed its policy, and will now offer free replacement Kindle e-book reader devices to owners whose screens were cracked due to a possibly defective cover for the device sold by Amazon, CNET News.com reported.

A lawsuit seeking class action status was filed this week over the issue; it appears the lawsuit will continue.

"If they [Amazon] would like to resolve the matter, I think the way to do it is through a court-approved process," Beth Terrell, attorney for the plaintiffs in the lawsuit, told the Seattle Times.

According to the lawsuit, Amazon told the owners of a Kindle with a cracked screen that the damage would not be covered by the device's warranty, and that a replacement Kindle could be purchased at a cost of $200.

http://snipurl.com/nfrb6 (DMW previous coverage)