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AOL Survey: IM Usage Up 19%; 38% Send More IM Than E-Mail

Authored by Mark Hefflinger on November 10, 2005 - 8:09am.
Dulles, Va. - Instant messaging is up 19% this year compared with last, with many Americans now sending more IMs than emails, according to a new survey by America Online. All told, 38% of those surveyed said that they send as many or more IMs than e-mails, and the younger users are, the more likely they are to favor IM. The company said that a quarter of users want to see entertainment content within IM and 20% want to make voice calls to landlines and cell phones directly from their IM service. The top markets for instant messaging include Miami, New York, Boston, Chicago and Atlanta.
tags: AOL | Survey | E-Mail | IM Usage |